AsanaAI · Support

Let's find the next step.

Start with the checks below, or write to us if you need a hand.

Email support

I cannot sign in

Check the connection and use the same Google account or email as before. Follow email verification if requested. Never send us a password, verification code or access token.

Analysis is slow or fails

Wait for the current operation, check the network and use the retry action shown in the app. Detailed mode can take longer. If needed, try a clear photo with your whole body visible and check the current media limits.

The camera or microphone does not work

Check AsanaAI permissions in Android settings. Voice recognition depends on recording quality, network access and the supported commands shown in the app.

The feedback does not fit my pose

Check the selected pose and the reference image. Automated feedback can be inaccurate. Do not push through pain or treat the result as a medical assessment.

What to include in an email

• App version and device model.
• The action you tried and what happened.
• An error message with personal information removed, if useful.

Please do not send private photos or the private account-deletion status link. We will ask for additional information only if it is needed.

Account and data requests

You can request deletion without the app. For privacy, access or correction questions, use the same support address. See the Privacy Policy and the app instructions.